Privacy Policy

  • Privacy Policy We prioritize the security and confidentiality of your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and what rights you have. (Last updated February 2026)

  • 1. What Information We Collect

    We may collect the following types of information:

    Contact information: name, email address, phone number, mailing address

    Mortgage‑related information: loan details, property information, income/employment details, and other data needed to evaluate mortgage options

    Usage information: how you interact with our website, emails, and SMS messages

    Technical data: IP address, browser type, and device information collected through cookies or similar technologies

  • 2. How We Use Your Information

    We use your information to:

    Process and manage your mortgage inquiry or application

    Provide mortgage options, quotes, and related financial solutions tailored to you

    Communicate with you via phone, email, and SMS about your application, account, or related services

    Send you informational or marketing SMS messages only if you have opted in

    Improve our services, website, and customer experience

    Comply with legal, regulatory, and compliance requirements

    We do not sell your personal information.

  • 3. SMS Opt‑In Details

    When you provide your mobile number and agree to receive SMS messages:

    You are opting in to receive text messages related to your mortgage inquiry, application, account updates, appointment reminders, and occasional promotional offers

    Message frequency may vary but is typically up to 4 messages per month, depending on your level of engagement and activity

    You can opt out at any time by texting STOP as described in the Opt‑Out section below

  • 4. Cookies & Tracking Practices

    We may use cookies and similar tracking technologies to:

    Remember your preferences

    Analyze how visitors use our website

    Improve site performance and user experience

    You can control cookies through your browser settings. Disabling cookies may affect certain features of the website.

  • 5. Data Security and Handling

    We use administrative, technical, and physical safeguards to protect your information against unauthorized access, use, or disclosure. While we follow industry standards to protect your data, no method of transmission or storage is 100% secure.

  • 6. Data Sharing

    We may share your information with trusted service providers and subcontractors who help us operate our business (such as customer support, IT, or processing services), but only as needed to perform their services and only under confidentiality obligations.

    No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

    All other use‑case categories exclude text‑messaging originator opt‑in data and consent; this information will not be shared with any third parties.

  • 7. User Rights

    Depending on your location, you may have the right to:

    Access the personal information we hold about you

    Request corrections if your information is inaccurate or incomplete

    Request deletion of your information, subject to legal and regulatory requirements

    Withdraw consent for certain types of processing, including marketing communications

    To exercise any of these rights, please contact us using the information in the “Contact Us” section below.

  • 8. Mobile Information Sharing Statement

    We do not share SMS opt‑in data, consent records, or mobile numbers with third parties for their own marketing or promotional purposes. SMS information is used only to deliver messages you have consented to receive and to comply with legal and carrier requirements.

  • 9. Opt‑Out Instructions for SMS

    You can cancel the SMS service at any time. To stop receiving SMS messages from us:

    Text “STOP” in reply to any of our messages.

    After you send “STOP,” we will send you a confirmation SMS to confirm you have been unsubscribed.

    After this, you will no longer receive SMS messages from us, unless you opt in again.

    To rejoin, submit your information and consent again through our website or forms, and we will resume sending SMS messages to you.

  • 10. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised “Last Updated” date.

  • 11. Contact Us

    If you have any questions about this Privacy Policy or our data practices, please contact us:

    Company Name: NEXA Lending

    Website: https://nexaincentives.com

    Phone: +1 480-716-6749